Frequently Asked Questions

Ordering and Payment

1. How do I place an order?
Once you’ve found an item you’d like to purchase, click the “Add to Cart” button and follow the checkout instructions. You’ll receive a confirmation email once your order is successfully placed.

2. What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal for secure online transactions.

3. Can I cancel or modify my order after it’s placed?
We begin processing orders as quickly as possible. If your order hasn’t entered production, it may be possible to cancel or modify it. Contact us at jewelryandgiftsshop@gmail.com with your order number as soon as possible.

Shipping and Delivery

4. When will my order be shipped?
Orders are typically processed and shipped within 1–3 business days. Delivery time within the USA is 2–5 business days, with variations for international destinations. For more details, refer to our Shipping Policy.

5. Which carrier do you use for shipping?
We ship all items via UPS. For international orders, your local postal service will handle final delivery once the package enters your country.

6. How long will it take for my order to arrive?
Delivery times vary depending on your location:

• USA: 2–5 business days
• Canada: 4–10 business days
• Europe: 2–7 business days
• Australia/NZ: 5–15 business days
• Rest of the World: 5–20 business days

7. Will I have to pay customs fees or taxes?
For international orders, customs fees may apply depending on your country’s regulations. Any customs fees are the responsibility of the recipient.

Returns and Refunds

8. What is your return policy?
We offer a 30-day return policy. Items must be in original condition, unworn, with tags, and in the original packaging. Contact us at jewelryandgiftsshop@gmail.com to initiate a return. For more details, see our Refund Policy.

9. How do I request a refund?
Once we receive and inspect your return, we’ll notify you about the refund status. Approved refunds will be issued to your original payment method within 10 business days.

10. My item arrived damaged/incorrect. What should I do?
If your order arrives damaged, defective, or incorrect, please contact us immediately with a photo of the item and your order number. We’ll arrange a replacement as soon as possible.

Product Information

11. Can I customize my jewelry?
Yes, we offer a range of customizable jewelry options. Look for customization options on the product page or contact us for assistance.

12. My item looks different from the online listing. Why?
Some product images use life-like renderings to show how the item will look. If there’s a significant difference or you notice a defect, please contact us with photos, and we’ll work to resolve the issue.

13. How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposing it to water, harsh chemicals, or prolonged sunlight. Store it in a dry, cool place, ideally in its original box or a jewelry pouch.

Other Questions

14. Do you offer gift-wrapping?
Yes, we offer gift-wrapping options for select items. Look for this option at checkout.

15. How can I contact customer support?
If you have any questions or need assistance, feel free to email us at jewelryandgiftsshop@gmail.com. We’re here to help!